+260 977672302
info@iiza.org
Insurance Institute of Zambia

The IIZA Digital Learning Academy is the official online learning and professional development platform of the Insurance Institute of Zambia (IIZA). The Academy provides flexible access to insurance, leadership, business, and professional development programmes designed to support continuous learning and career growth across the insurance industry.

The Academy is open to:

  • Insurance professionals
  • Underwriters
  • Claims practitioners
  • Insurance brokers and agents
  • Risk and compliance professionals
  • Banking and financial services professionals
  • Students and graduates
  • Corporate teams
  • Individuals seeking to build knowledge and skills in insurance and related disciplines

Click Register on the Academy homepage and complete the registration form. Once your account has been created and approved, you can enroll in programmes, access learning materials, and participate in assessments and examinations.

Enrolling for a programme is simple:

  1. Browse the programme catalogue.
  2. Select your preferred programme.
  3. Click Enroll Now.
  4. Create an account or log in if already registered.
  5. Once your enrollment has been approved, you will gain access to the learning materials and can begin studying immediately.

Yes. All courses offered through the IIZA Digital Learning Academy are delivered through a flexible self-paced learning model, allowing learners to study anytime and from anywhere. Learners can progress through course modules at a pace that suits their professional and personal commitments while maintaining access to a structured and engaging learning experience.

Yes. The Academy is fully online and can be accessed from anywhere using a computer, tablet, or smartphone with an internet connection.

The Academy is designed to be accessible across:

  • Desktop computers
  • Laptops
  • Tablets
  • Smartphones

A stable internet connection is recommended for the best learning experience.

Your learner dashboard allows you to:

  • Track programme progress
  • View completed modules
  • Access assessments
  • Monitor examination status
  • Download certificates where applicable

Learners are encouraged to book their examination once they are approaching completion of their course. Examination bookings must be submitted at least five (5) days before the preferred examination date and time to allow for scheduling and approval.

To book an examination:

  1. Log in to your learner account.
  2. Click Book Exam.
  3. Select the course for which you wish to sit the examination.
  4. Choose your preferred examination date and time.
  5. Submit your examination booking request.
  6. Once approved, the examination status and details will be available in your learner dashboard.

Learners are advised to ensure they have adequately prepared and completed the relevant course content before scheduling their examination.

Once your examination booking has been approved:

  1. Log in to your learner account.
  2. Navigate to the Exam Booking section.
  3. Locate your approved examination booking.
  4. Click Start Exam at the scheduled examination date and time.
  5. Carefully read and follow the examination instructions provided before commencing.
  6. Complete the examination and click Submit once you have finished.

The system will automatically process and display your examination results upon submission. Your examination status and results will also be available within your learner dashboard.

If your internet connection is interrupted during an examination, you may continue only within the remaining examination time.

Once the allocated examination time has expired, the examination session automatically closes and cannot be resumed. Re-attempts are not permitted after the examination period has ended

Yes. Learners who successfully complete programme requirements, including assessments and examinations where applicable, will receive a Certificate of Completion or other designated certification associated with the programme.

Programme access periods may vary depending on the course. Details regarding access duration will be provided on the programme information page prior to enrollment.

The Academy offers programmes across a range of professional areas, including:

  • Insurance Fundamentals
  • Underwriting
  • Claims Management
  • Reinsurance
  • Risk Management
  • Insurance Broking
  • Leadership and Management Development
  • Compliance and Governance
  • Customer Service Excellence
  • Emerging Insurance and Digital Trends

Available payment options will be communicated during the enrollment process and may vary depending on programme type, learner location, or organisational arrangements.

Yes. Through the IIZA Corporate Learning Solution, organisations can enroll groups of employees, monitor learning progress, track completion rates, and support workforce development through a dedicated corporate learning environment.

Yes. The Academy takes appropriate measures to protect personal information and learning records in accordance with its Privacy Policy and applicable data protection requirements.

To access the Academy, you will need:

  • A stable internet connection
  • A modern web browser
  • A computer, tablet, or smartphone
  • An active email address

Certain programmes may have additional requirements which will be communicated where applicable.

Click the Forgot Password link on the login page and follow the instructions to reset your password and regain access to your account.

For support with registration, enrollment, examinations, corporate learning solutions, or technical issues, please contact:

Insurance Institute of Zambia (IIZA)

📧 Email: info@iiza.org

Insurance Institute of Zambia

Insurance Institute of Zambia
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